The claims process
FSCS is a completely independent and free service. You’ll keep all the compensation you are owed when you claim directly through us.
Watch the video to get an idea of the process and some things you can do before you claim to make the process more straightforward.
When you're ready, read our Starting your claim page to find out what you'll need to send us. If you've done that and got everything to hand, click the button at the bottom of the page to begin your claim journey.
Starting your claim
Before you start, read about what you'll need to provide - we've got some letter templates to help you get what you need.
Sending us documents
If you need to send us documents, here's how.
Timescales
Different types of claim take different lengths of time to process.
Claim status
As we process your claim it goes through various stages - find out what each means.
British Steel Pension Scheme
Affected by the British Steel Pension Scheme transfer? You might be eligible for compensation.
Appeals
Find out how to appeal our decision on your compensation claim.
The ladies and gentlemen helping me with my case have been so patient, respectful, and if I may say, understanding of my plight. It is actually a pleasure to speak to them, they have reassured me through what has been a very difficult time.
Mortgage claim customer