FSCS protected badge for deposit takers
Last updated: July 2023
Please note: The FSCS protected disclosure materials on this page are for use by authorised deposit takers only. Other regulated firms cannot use these materials, but are able to use our brand logo and name if they meet our Terms & conditions.
PRA disclosure requirements
FSCS provides protection to customers of financial firms that have failed. To help build and maintain customer awareness, FSCS works closely with the financial services industry to promote FSCS protection to customers.
Disclosure requirements set by the Prudential Regulation Authority (PRA) require all authorised banks, building societies and credit unions to inform new and existing customers that FSCS protects their deposits.
Together, FSCS, the Building Societies Association and UK Finance have agreed how the FSCS protected badge can be used across a range of channels, including digital, advertising and disclosure. This guidance was first introduced in 2017 and will be reviewed by FSCS in the 2023/24 financial year.
FSCS protected disclosure materials
Chapter 23 of the Depositor Protection section of the PRA Handbook outlines details where deposit takers must display the FSCS protected badge and associated materials.
Deposit takers must prominently feature FSCS disclosure materials (stickers, posters and leaflets) in-branch. They can also feature the FSCS protected badge on websites, mobile apps, FSCS customer information sheets and in advertising campaigns. All of these materials can be found below.
The PRA has also confirmed deposit firms can use the badge in their annual disclosure statements. This link will let you download full instructions on how and where to use the badge and disclosure materials. (zipped file 1.1MB)
FSCS produces the designs that deposit firms must use when complying with the regulatory requirements. There’s a full suite of materials below, which includes instructions and all the printer-ready artwork.
Reproducing disclosure materials
We recommend the use of professional designers and printers to accurately reproduce the materials. Your designer will insert the name of your firm, along with the names of any brands you share a licence with (if applicable), into the stickers and posters. There are clear instructions with each file. By downloading and using these materials you’re agreeing to FSCS terms and conditions.
Materials for use in branch
The materials use Open Sans as a font, so they can be edited without the need to purchase any new fonts. We recommend that all changes are carried out by a designer.
A4 poster for branch window or door
A3 poster for inside the branch
Sticker for cashier window or desk display
Leaftlet for printing
Materials to use online
We are happy to provide guidance on using our materials; email us at email@example.com with any questions about the designs. We can't provide sign-off for compliance purposes or give permission to use the protected materials if you are not a deposit-taking firm.
Please contact the PRA directly if you have questions about compliance.
PRA and FCA contact details
Contact the PRA for all queries related to deposits (banks, building societies and credit unions) and insurance providers:
- PRA firm enquiries: PRA.FirmEnquiries@bankofengland.co.uk or +44 (0)20 3461 7000.
- Compliance-related enquiries: FSCSLiaison-Depos@bankofengland.co.uk.
- General public enquiries: firstname.lastname@example.org or +44 (0)20 7601 4878.
Contact the FCA for all queries related to investments, pensions, insurance mediation and home finance:
- FCA firm enquiries: email@example.com or 0300 500 0597 (or +44 20 7066 1000 from overseas).
- Non-regulated firm enquiries: use the relevant online form on the FCA’s ‘Contact us’ page.
- General public enquiries: firstname.lastname@example.org, 0800 111 6768 or 0300 500 8082 (or +44 20 7066 1000 from overseas).
UK branches of Gibraltar deposit takers
UK branches of Gibraltar deposit takers are required to display posters with set wording referring to protection by the Gibraltar Deposit Guarantee Scheme. FSCS does not provide materials for this scenario. The required wording can be found in the Depositor Protection Rules.