FSCS regularly monitors consumer perceptions, attitudes and behaviours towards financial products and services to better understand their impact on our work and the wider financial services industry. Sharing the results of our research enables us to identify gaps and opportunities, and work closely with our stakeholders to provide essential, accurate information about FSCS protection that can help reduce consumer harm.
In May 2023 we published exclusive consumer research Beyond compensation: the role of FSCS in raising consumer trust and confidence in the UK financial services industry, exploring the role of a trusted compensation scheme in raising trust and confidence in the UK financial services industry.
If you have any questions about the research please contact us by email at firstname.lastname@example.org.
Watch our short animation for key highlights from our research exploring the role of FSCS in raising trust and confidence in the UK financial services industry.