Customer stories
Read real-life stories from our customers as they share their experiences of claiming compensation with FSCS.
Chris' home sale: temporary high balance protection
27 August 2026
After selling her home, Chris had £650,000 in his account. Learn how FSCS temporary high balance protection can protect eligible deposits up to £1.4 million for six months.
Emma’s savings pot: over the deposit protection limit
27 August 2026
Emma discovered her savings exceeded the FSCS deposit protection limit. Learn how spreading money across banks with different banking licences can help protect your savings.
I got £85k back for unsuitable investment advice
09 August 2024
Geoff* took advice to transfer his pension into a self-invested personal pension (SIPP) but was shocked to find out the SIPP firm had gone bust a few years later.
I got £17k back after my pension operator went into liquidation
09 August 2024
Janet* took advice to transfer her pension into a self-invested personal pension (SIPP) but when the SIPP operator failed, she turned to FSCS for help.
I lost money when my investment was matured too early
09 August 2024
James* lost money when a wealth management firm matured his investment too early. Here’s how he claimed with FSCS and got his money back.
My financial provider disappeared, putting over £40k at risk
06 August 2024
After transferring her existing pension into a self-invested personal pension, Nicole*’s investments started performing poorly and she couldn’t reach her provider.
My investments lost all their value
06 August 2024
Leon* took financial advice to make some new investments, but the advice firm he used went out of business and his investments were worth nothing.
I got £20k back after I was mis-sold a SIPP
05 August 2024
Read about how Anil* was mis-sold a self-invested personal pension, which led him to claim compensation with FSCS.