#23 Future gazing: investing in technology to help our customers

In this episode we take a look into the future, at how can we improve the experience for customers when they come to FSCS and how can we invest in technology to help us deliver a high quality service and provide the best value for the levy payers who fund us. Along the way we also look at some of the challenges and opportunities presented by new technology.

Useful links

Read about how we're using AI and automation.

See which financial products we protect.

Transcript of episode 23

Read the transcript of episode 23 here (PDF 112KB).

The content of any discussions shouldn't be taken as an indication of future FSCS policy positions. The views expressed by guest speakers are their own and don't reflect the views of FSCS.