FSCS news

Read the latest news and updates regarding FSCS. Learn about our work with the industry, new staff appointments and other projects we’re involved in.

Customer satisfaction

How FSCS went from claimants to customers

18 March 2021


Read how FSCS recently hit its highest-ever monthly customer satisfaction score, with the average increasing from 77% in the summer of 2019, to 85% today.

FSCS Plan and Budget 2021/22

Plan and Budget

22 January 2021


FSCS’s Plan and Budget outlines expected management costs and the latest forecast of potential claims volumes for the year ahead. Read the latest issue here.

FSCS Wellbeing Strategy

FSCS expands Wellbeing Strategy to further support its people

18 January 2021


Our enhanced Wellbeing Strategy is our latest step to look after our staff's mental and physical health, so they can continue to help our customers.

Paper people holding hands

How FSCS has helped customers through a difficult year

26 November 2020


We catch up with FSCS Chief Operating Officer Jimmy Barber during England’s ‘second lockdown’ to look back at FSCS’s performance during a challenging year.

FSCS prevent work

Prevention is better than cure: an update on our Prevent work

20 November 2020


FSCS Policy Manager Josh Rendall gives an update on the work we've done recently as part of our Prevent strategy.

Talk Money Week banner

How often do you talk about money?

09 November 2020


FSCS Chief Executive Caroline Rainbird explains why it's so important that we open up and talk about money, as part of MaPS’ Talk Money Week.

Full recovery: FSCS closes the book on the 2008 banking crisis

Full recovery: FSCS closes the book on the 2008 banking crisis

21 September 2020


We've just had the final recovery payment from the 2008 banking crisis through the administration of Heritable Bank. Here we explain the vital role that recoveries play.

Header saying 'COVID-19 and your pension, where to get help'

Guide published to reassure pensions savers

27 May 2020


Seven organisations have collaborated to produce a guide that answers key pensions questions and helps pension savers find support during the COVID-19 pandemic.