FSCS has been set up to be able to provide compensation to customers of financial services firms who are unable, or are likely to be unable, to meet the claims against them. We can only provide compensation when the firm is or was authorised by the Financial Conduct Authority (FCA) and/or the Prudential Regulation Authority (PRA) (or the predecessor bodies such as the Financial Services Authority (FSA)), (an “authorised firm”). FSCS is a scheme of last resort. The types of claim that FSCS can protect relate to:
- Life and general insurance policies
- Investment business (on or after 28 August 1988)
- Advice and arranging of mortgage business (on or after 31 October 2004)
- Insurance broking (for business conducted on or after 14 January 2005)
Although FSCS has been set up by the Government, we are funded by authorised financial services firms that are still trading. FSCS's protection is governed by the PRA and the FCA’s rules. The PRA’s rules cover claims in relation to deposits as well as life and general insurance policies and are set out in the Depositor Protection and Policyholder Protection parts of the PRA Rulebook. The FCA’s rules cover the remaining categories of claim. These are set out in the Compensation Sourcebook (the “COMP Rules”) in the Redress section of the FCA Handbook.
Our service is free and available to individuals, and small businesses (and all claimants in a few certain cases), who have a claim for financial loss against an authorised (or previously authorised) financial services firm that is unable to pay that claim.
Who we are
We will at all times only collect and process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communication (EC Directive) Regulations 2003 and any other applicable data protection legislation.
What information do we collect and how do we collect it?
When you use the Website or contact us by post, telephone or e-mail to ask us for an application form or one of our publications, to register a claim with us or to make enquiries, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, address, telephone, fax, e-mail, mobile and bank details. We may also monitor and/or record communications with you for business reasons such as quality control and training.
We may also collect details of your computer’s internet protocol address and session information such as the duration of the visit and the type of browser used.
We may also obtain your personal information from an authorised firm if they have to provide it to FSCS because they are being investigated to see if they are able to meet claims against it.
In addition, if we are handling your claim for compensation, we may obtain information from relevant third parties such as the relevant firm in default and/or its insolvency practitioner, the FCA, the PRA and/or the Financial Ombudsman Service (FOS), or your product provider, where necessary in order to assist us in the proper exercise of our statutory functions (including processing and resolving your claim for compensation or pursuing recovery proceedings) or those functions of the FCA, PRA or FOS or otherwise to comply with legal or regulatory requirements.
In most instances we will be using the information we collect about you to consider your claim for compensation. However, when compensation is paid, we typically take an assignment of your rights in respect of your claim and may pursue the firm or third parties for your claim in order to recover some of the compensation paid to you. This will require use of your information and may include providing some information to external parties, for example parties against or through whom FSCS might pursue a recovery (for example, an insolvency practitioner or a professional indemnity insurer). We will also use your information for management and reporting purposes.
We may outsource the processing of your claim for compensation, and/or the pursuing of recoveries, to carefully selected third parties, and we expect them to have technical and organisational security measures in place and that they be aware of their legal obligations for handling your personal data.
We may also need to share your information with:
third parties, such as the FCA, the PRA, the FOS and insolvency practitioners (both in the UK and elsewhere), or your product provider, to assist us in carrying out our statutory functions (including handling your claim for compensation or pursuing recoveries) or otherwise in the proper performance of our or their statutory functions or to comply with the legal or regulatory obligations placed on of these entities in the regulation of the financial services industry.
in rare circumstances, a regulatory body in another country in the European Economic Area (that country’s equivalent to the FCA or the FSCS for example). This may be because the authorised firm which you did business with had an overseas connection which might mean FSCS having to work with an overseas regulator or compensation scheme to provide compensation to, or recover money paid in compensation to, customers of the UK authorised firm.
We will not provide your information to any entity for the purpose of marketing or sales.
How we use your information
By using the Website or Services, you agree that your information may be used by us, and by third parties acting on our behalf, for any of the following purposes:
- to send you information or copies of our publications requested by you;
- to respond to any comments or questions that you may have;
- to evaluate use of our Website;
- to process your claim for compensation or pursue recovery proceedings or otherwise for the proper exercise of our statutory functions;
- to assist third parties, such as the FCA, the PRA or the FOS, in carrying out their statutory functions;
- to assist us in carrying out our statutory functions in resolving claims for compensation swiftly or pursing recovery proceedings;
- to seek your views on our Services and for customer satisfaction purposes; and
- to comply with legal or regulatory requirements.
We have put in place technical and organisation security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the internet.
You have the right to contact us in order to find out what information we hold about you (for which we may charge a fee of £10) or to access or correct any information that we hold about you. Please download and complete our Subject Access Request Form and return the completed form to the contact details listed below.
How to contact us
If you have any questions about the FSCS and our use of your information, please write to:
The Data Protection Officer
10th Floor, Beaufort House
15 St Botolph Street